FAQ

Our sizing chart can be accessed via FIND YOUR TRUE FIT in every product description.

We have a wonderful studio based in Los Angeles that houses our Atelier, Creative Team, and Business Team where we do on occasion host in-person appointments. In-person studio visits are by appointment only when available. We very much understand that seeing pieces up close and personal is vital and that you may have questions which is why we have an extraordinary team ready and waiting to answer any questions you may have.

All Libertine products are hand finished in the USA.

Coming soon - please reach out to us at customerservice@ilovelibertine.com

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement as this can prohibit orders from processing. If you continue to experience problems email us at customerservice@ilovelibertine.com or call our studio at +1 323 848-4918 anytime from 8:30 AM - 4:30 PM PST.

Sales tax will be applied to all orders shipping to addresses in California, New York, Texas, and Florida.

We accept Visa, MasterCard, American Express, Discover, and PayPal. We have also partnered with Affirm to offer payment plans. TO LEARN MORE ABOUT AFFIRM CLICK HERE.

We do accept multiple forms of payment but we will need to assist with this so please contact us at +1 323 848-4918 or email us at customerservice@ilovelibertine.com to help process your order.

Route's shipping protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Package Protection can be added during checkout and if your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Need to file a claim? File here Or reach out to customerservice@ilovelibertine.com for more information.

We ship internationally via DHL. You will be responsible for all duties and taxes which are calculated at your destination country's discretion. Your Duty and Tax bill will come to you directly from DHL after your order is shipped.

Products part of the Libertine x Larroudé collaboration are ineligible for International shipping.

Rates are calculated based on destination, delivery speed, and weight of the package at checkout. To view shipping costs please add items to your cart and proceed to checkout. Shipping will then be calculated automatically.

As soon as your order is submitted, a receipt page will display with your order confirmation number. An email confirmation will also be sent to the email address that you specified on your order. You should receive this email immediately after placing your order.

We are a small team and we try to get to every order as quickly as possible Monday - Friday. The processing time of the order also depends on the type of item ordered. Please refer to our Product Categories. If you need your item by a specific date please reach out to Customer Service at +1 323 848-4918 or customerservice@ilovelibertine.com

We will need to assist you in regards to canceling or changing your order. Please contact us at customerservice@ilovelibertine.com as soon as you realize you would like to change or cancel your order. We will do our very best to get back to you as quickly as possible.

As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package.

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please contact us at +1 323 848-4918 or email us at customerservice@ilovelibertine.com.

Use our onsite search box located in the top menu bar. Simply type either the style name or keyword and click on the return key. All of the styles that match the keyword you entered should pop up. If you continue to have difficulties finding a particular item, contact us at customerservice@ilovelibertine.com and we will be happy to assist.

Please reach out to us at customerservice@ilovelibertine.com with your inquiry. We can sometimes make a piece to order or alternatively suggest something similar.

Yes, we do accept special order requests on a case by case basis. If you have a special order request or questions about any specific items you would like to purchase, contact us at customerservice@ilovelibertine.com.

Absolutely! We think Libertine makes the best gift! Click here to shop Gift Cards. If you would like to purchase a custom amount, please contact us at customerservice@ilovelibertine.com and we will assist you from there.

To initiate a return, please click here. To read our returns policy click here.

We recommend that you keep the tracking number on your return label so you can efficiently track the location of your package. Please note that returns are processed approximately 5-7 days after your return is received by our Studio.

We will process your refund within 5-7 business days once we receive your returned piece(s). You will receive a credit in the form of the original payment used. The form of payment used affects the credit time and varies from payment to payment. Please call us at +1 323 848-4918 or email us at customerservice@ilovelibertine.com if you are not seeing the credit you believe should be there.

Please contact us at customerservice@ilovelibertine.com for a repair consultation.