SHIPPING / RETURNS

RETURNS & EXCHANGES

If you are not satisfied with your purchase, you may return or exchange the item in its original condition within 14 days. Shipping costs are nonrefundable and the client is responsible for return shipping costs. To receive a full refund in the original form of payment, merchandise must be in new and unused condition with all tags attached.

All sale items and custom orders are FINAL SALE. They may not be exchanged, returned or price-adjusted.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

For Pre-Order Merchandise Only:
If you’ve changed your mind about a pre-ordered item and submitted a 50% deposit, please contact us for further information: webshop@ilovelibertine.com

SHIPPING RATES & SALES TAX

We offer FREE shipping on orders $300 USD or more.

Domestic:
UPS Ground:  $15
UPS Express Saver (3-day): $25
UPSExpress (2-day): $45

For domestic shipments, you will be contacted by e-mail with a UPS tracking number when your order leaves our distribution center. Expedited orders must be received by 12pm PST to ship out the same day.

International:
Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client. Please note that all international orders will be considered FINAL SALE, no returns or exchanges will be accepted.

SHIPPING RESTRICTIONS

We do not ship to P.O. boxes or freight forwarders.
An adult signature is required for all orders unless otherwise requested.

SALES TAX

If you are purchasing within the state of California, a 9% sales tax will automatically be added to your order.

Taxing Jurisdiction
California state sales tax:  6.25%
Los Angeles County sales tax: 0.25%
Special tax: 2.50%
Combined Sales Tax: 9.0%

For all other inquiries, please e-mail info@ilovelibertine.com.

LET'S BE FRIENDS!